Privacy Policy

Marvel Wander ("we", "us", or "our") is committed to protecting the privacy of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Full name, date of birth, nationality, passport or travel document number, and gender.
• Contact Information: Email address, phone number, mailing address, and emergency contact details.
• Payment Information: Credit card details, billing address, and transaction records processed through our secure payment providers.
• Travel Preferences: Dietary requirements, accessibility needs, room preferences, and special requests.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Communication Records: Correspondence via email, phone, or live chat related to bookings and inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing tour bookings, payments, and reservations.
• Arranging travel services including flights, accommodations, transportation, and activities.
• Communicating booking confirmations, itinerary updates, and travel alerts.
• Complying with immigration, customs, and legal requirements of destination countries.
• Providing customer support and responding to inquiries.
• Sending promotional materials and newsletters (only with your consent).
• Improving our website, services, and customer experience.
• Preventing fraud and ensuring the security of our services.

3. Sharing Your Information

We may share your personal information with the following third parties solely for the purpose of delivering our travel services:

• Travel Service Providers: Airlines, hotels, ground transportation operators, tour operators, and local guides who require your details to fulfill your booking.
• Government Authorities: Immigration, customs, and border control agencies as required by law for visa processing and entry clearance.
• Payment Processors: Secure third-party payment gateways to process your transactions.
• Insurance Providers: If you purchase travel insurance through us, your information may be shared with the insurer to administer your policy.
• Legal Obligations: When required to comply with applicable laws, regulations, or legal proceedings.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Enhance your browsing experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and transaction data are typically retained for a period of seven (7) years in accordance with applicable tax and commercial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at service@marvelwander.com.

8. Third-Party Links

Our website may contain links to third-party websites, including those of airlines, hotels, and other travel service providers. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18 without verified parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: